Win Viq's Privacy Policy

1 Introduction & Commitment

Win Viq (winviq.com) is a safe and trusted online gaming platform for players in Bangladesh. We understand that when you share your personal information with us, you're placing your trust in us — and protecting that trust is at the heart of our privacy policy.

This Privacy Policy explains how Win Viq collects, uses, stores, and protects your personal information. It applies to all Win Viq services, websites, and mobile apps.

By creating an account with Win Viq, you agree to this Privacy Policy. If you have any questions, feel free to contact us.

2 What Information We Collect

Win Viq only collects information that is strictly necessary. We don't ask for anything beyond that. Below is a detailed breakdown of what we collect.

3 How Your Information Is Used

Win Viq uses your information only for specific, legitimate purposes. It will never be used for anything else without your permission.

• To create, verify, and manage your account.
• To process deposits, withdrawals, and other financial transactions.
• To prevent fraud, money laundering, and other illegal activities.
• To recommend games and promotions tailored to your preferences.
• To analyze usage patterns and improve Win Viq's services.
• To send important updates, promotions, and notifications (with your consent).
• To meet legal obligations and regulatory requirements.
• To monitor unusual gaming behavior and promote responsible gaming.

If you no longer wish to receive marketing communications, you can opt out at any time by contacting our support team.

4 How Long Your Data Is Retained

Win Viq only retains your data for as long as necessary. Some information is kept for a defined period after account closure to meet legal requirements.

• While your account is active: All profile and transaction data is retained.
• After account closure: Financial records are retained for a minimum of 5 years (legal obligation).
• KYC documents: deleted 5 years after account closure.
• Cookie data: retained for up to 12 months.
• Log Files: Retained for up to 90 days for security purposes.

5 Who Your Information Is Shared With

Win Viq does not sell your personal information. However, necessary information may be shared with trusted partners in certain specific circumstances.

• Payment Providers: Necessary information is shared with Mobile Pay, Nagad, and Rocket to process transactions.
• Identity Verification Services: With licensed verification providers as part of the KYC process.
• Law Enforcement: When required by a court order or legal obligation.
• Regulatory Authority: With licensing authorities to comply with gaming license requirements.
• Technology Partners: Solely for operating our services, under strict confidentiality agreements.

Before sharing any data with third parties, Win Viq enters into data processing agreements with them, and they are required to uphold our privacy standards.

6 Cookie Policy

Win Viq uses cookies to enhance your experience on our website. Cookies are small text files stored in your browser.

• Essential Cookies: Required for login sessions and security—these cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To collect site usage statistics (anonymized data).
• Marketing Cookies: To show content tailored to your interests — you can turn this off at any time.

You can disable non-essential cookies at any time through your browser settings. However, turning off essential cookies may affect the functionality of certain features.

7 Your Privacy Rights

Win Viq gives you full control over your data. Here are your key rights.

8 Child Protection

Win Viq is strictly for individuals aged 18 and above. We do not knowingly collect any information from minors.

• Age verification is mandatory at the time of registration.
• Any account found to belong to a minor will be closed immediately.
• If any minor's data has been collected, it will be deleted upon request from a parent or guardian.

9 Security Measures

Win Viq employs the highest technical and organizational measures to protect your data.

• 256-bit TLS/SSL encryption used for all data transfers.
• Payment information is secured on PCI DSS-compliant servers.
• Two-factor authentication (2FA) available for account login.
• Real-time monitoring to detect unusual logins or transactions.
• Regular third-party cybersecurity audits.
• Staff data access is strictly controlled and logged.

That said, no online platform can guarantee 100% security. Keep your password strong and never share it with anyone.

10 Privacy Policy Updates

Win Viq may update this Privacy Policy as needed. Users will be notified in advance of any significant changes.

• Notifications of changes will be sent via email or SMS.
• The date of the latest update will always be visible at the top of this page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

11 Contact Us

For any privacy-related questions, requests, or complaints, please get in touch with us. Our dedicated privacy team is always ready to help.